BeautyMix is the complete solution ( natural ingredients + receipts + robot ) which makes home cosmetics accessible to everyone! From beginners to advanced, everyone will find pleasure in creating their cosmetics with BeautyMix.

The range of products achievable with BeautyMix is endless, from moisturizer to lipstick and shampoo. Each product can be customized to meet your needs. Give free rein to your desires and discover the freedom to create your own beauty!


We provide answers to your questions:



How it works ?


If you are new to BeautyMix, consult our step-by-step guide to getting started with the robot.


Steps :

1. Perform your diagnosis on the application to know your needs

2. Choose the recipe you want to make: cream, shampoo, deodorant, toothpaste, make-up, you can make all the bathroom products!

3. Choose the amount, smell and texture according to your preference.

4. Pour the ingredients into the food processor following the recipe, press the button and... let BeautyMix do the work! It heats, mixes and reheats your preparation.

5. Pour your hot product into your container and voila, you get your homemade and personalized product.

And the robot :

  • How does the robot work?

The robot heats and mixes your product.
It heats up to around 60 degrees.

  • What is the capacity of the tank?

Between 15 and 250mL.

  • Is the scale provided?

Yes, your BeautyMix is supplied with a precision scale that can weigh up to 0.01g up to 250g.

  • How long is the robot guaranteed?

It is guaranteed for 2 years.

  • Comment laver le robot ?

You can run the robot cleaning program (purple) with water and washing-up liquid, then rinse the bowl and dry it with a clean cloth, or put it in the dishwasher. 
For greasy products like beeswax and cocoa butter when making a balm, start by removing excess product by wiping the sides with a cloth or paper towel while the tub is still warm. Clean the tank with very hot water and soap.

  • Are there several types of mixers? 

The BeautyMix robot is supplied with 2 identical mixers that you can keep as spares or dedicate to different types of preparation. For example, you can dedicate one of the two mixers to the production of pigmented products such as lipstick.

Note that a production series of the BeautyMix was supplied with a hoop mixer, suitable for dispersing powders. This specific mixer was discontinued because the flat mixer offered the same performance while being very easy to clean.

  • How to download the mobile application?

Our BeautyMix application is available on the stores, here are the links to download it ( type " Beautymix " without space)  : 

    Apple 
    Android 


The BeautyMix app guides you step by step through the preparation. You can find the diagnosis, all the receipts, buy the ingredients, see your manufacturing history etc... 


Ingredients and recipes:

  • How to choose the ingredients according to your skin type?

You can perform your diagnosis by answering a few simple questions on the mobile app or the site. We recommend ingredients based on your skin type.


  • Can I use other ingredients than what you sell?

You can indeed use ingredients that you already have or that you want to buy from another brand. 

However, the recipes developed by our formulator are tested and validated with our ingredients only. We ensure their effectiveness, safety and texture through laboratory testing and validation by toxicology experts. If you choose to use other ingredients, unfortunately we cannot be held responsible for the result.

In particular, the substitution of emulsifiers and foaming agents in our recipes greatly impacts the quality of the finished product and is not recommended.


  • Is it possible to make other recipes than those you offer?

Yes absolutely, you can create your own recipes or take inspiration from those found on the internet. But in this case BeautyMix is not responsible in case of problem. Always check your skin's tolerance to the manufactured product by applying a small amount in the crook of your elbow and waiting 24 hours to confirm the absence of reaction or allergy. Find out  carefully about the use of essential oils.

If you create your own recipe you can save it in the mobile app to take advantage of the app's features.

  • Are you going to offer other recipes and market more ingredients?

We have chosen a range of minimalist recipes so as not to encourage the consumption of superfluous products. But we are going to expand our offer, in particular the hair range, products for men, make-up...

All our recipes are updated on our mobile app and our website.

  • Can perfume be added, for example, to deodorant?

We have chosen recipes without allergens, and therefore without perfume (apart from the floral water which brings a light smell) but you can add perfumes according to your tastes (not sold on our site). If you choose to use essential oils, educate yourself carefully about the risks and check your tolerance to the product before use.


  • What water should be used in recipes?

You can simply use tap water or bottled water.

  • Are the recipes suitable for men and children?

Our recipes are unisex and are ideal for children's sensitive skin.



Delivery :

  • How much does delivery cost?

The minimum order is 25€.

Mondial Relay delivery in France, Belgium, Luxembourg, Spain: 3€
Delivery is free from 45€ of purchase!

Colissimo delivery in France: €5
Delivery is free from 80€ of purchase!

Colissimo delivery in Europe: 10€
Delivery is free from 120€ of purchase!

Worldwide delivery possible on request (if voltage is identical in the country).

  • What is the delivery delay ?

The delivery time is less than a week. Contact us after 7 days if you have not received your order.
During holiday periods, the period may be extended by a few days.


  • How do I track my order?

Once your order has been placed, you can follow its progress in your personal space in the section: "my orders". Once your order has been dispatched, you can follow its progress via the Colissimo link.
When sending your package, you will receive an email indicating your package tracking number.


  • Delivery abroad - Customs fees

Parcels are sent from France. If your delivery address is abroad, you will be liable for customs fees depending on the country of destination.



After sales service :

We are at your disposal by email on sav@beautymix.fr to answer all your questions. First, check out the points below to possibly find the answer to your question.


  • Can I return my order if it does not suit me?

We design and select the best quality products to guarantee your satisfaction. If you change your mind and want to use your right of withdrawal, contact us directly on our address sav@beautymix.fr and we will process your request as soon as possible.


  • My order is damaged and/or incomplete, what should I do?

We take the greatest care in preparing your orders and protecting them to avoid any breakage. However, if you have a problem with your order, we invite you to contact our customer service via the email address sav@beautymix.fr


  • How to remove the mixer?

The blender is very tight when first used, then loosens up. To remove it during your first uses, do not hesitate to pull very hard using pliers if necessary. You can put a drop of oil in the bottom of the bowl to lightly lubricate.


  • The scale does not work?

Check that you have removed the 2 protective covers. The scale is fragile, handle it with care and store it well in its box. 

When you want to weigh ingredients after a hot program in the still hot bowl, place the bowl lid between the scale and the bowl to prevent the heat from affecting the measurements.

  • The food processor mixes and the ingredients do not melt, what should I do?

Make sure the mixer is securely fastened.

Make sure that the bowl is properly fitted, you should hear a “click” from the safety sensor. Slightly raise the white sleeve of the tank to make sure that it does not block.

If you use other ingredients than ours, check that they melt well below 60°.

For any problem whatsoever, please contact us at sav@beautymix.fr

Other questions :

  • Where can I buy containers and accessories?

We offer on our site glass jars and bottles as well as sticks for bamboo lip balms.   

  • What to do with bottles and caps after use?

When your ingredient is empty you can reuse your bottle to pour in a product you have made and replace the cap with a pump. 


 

  • How to reuse the glass container?

- remove the label from the bottle
- clean as much as possible to remove the remaining product (if any)
- boil water in a saucepan
- incorporate the glass containers in boiling water (with great care)
- leave 10 minutes in boiling water
- Allow to dry in the open air
- once completely dry, wipe with alcohol at 70°C


 

  • Referral Code :

Your sponsor code is activated when you place an order of more than 40 euros on our site. To find it, log into your account and go to your customer account by clicking on the menu at the top right.
You can sponsor your friends by giving them this sponsor code available in your personal space. Your godchild will be entitled to a €8 reduction on the robot, by entering it as a reduction code at the time of payment, and you also accumulate €8 in vouchers on your loyalty account.